Refund & Return Policy

Last Updated: August 31, 2026

At Hush N Ember, we want you to love every piece you order. If there is an issue with your purchase, we’re here to help.

1. Returns

We accept returns within 7 days of delivery, provided that the product:

  • Is unused and unworn

  • Is unwashed and free from stains, makeup, perfume, or other marks

  • Has all original tags and packaging intact

  • Is in its original condition

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products

  • Products that have been altered at the customer’s request

  • Items that have been worn, washed, damaged, or used

  • Products returned without their original tags or packaging

  • Sale or clearance items, unless they arrive damaged or defective

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send us:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and the issue

After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the circumstances.

4. Exchange

If you would like to exchange an eligible product for another size or available product, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

5. Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Return Shipping

For returns due to a change of mind, incorrect size selection, or any other reason not caused by Hush N Ember, the customer may be responsible for the return shipping charges.

If the product is defective, damaged, or incorrectly delivered due to an error on our part, Hush N Ember will arrange an appropriate resolution.

7. Order Cancellation

Cancellation requests must be made before the order is dispatched.

Once an order has been dispatched, it may no longer be eligible for cancellation and will be handled according to our return policy.

8. How to Request a Return

To request a return or exchange, please contact us with your:

Order Number
Name
Reason for Return/Exchange
Photos or Videos, if applicable

Email: [Add your official email address]

Our team will guide you through the return process.

9. Important Note

Hush N Ember reserves the right to refuse a return or refund if the product does not meet the conditions mentioned in this policy or if there is evidence of misuse or damage after delivery.

This policy may be updated from time to time. Any changes will be posted on this page.

Thank you for choosing Hush N Ember.

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